Bookings are made exclusively through the online platform.
Bookings are only confirmed after full payment confirmation.
Bookings are fully refundable if the cancellation is made more than 30 consecutive days prior to check-in date.
Alterations concerning the number of nights can be made subject to availability only.
Problems concerning the booking
If the required property is for any given reason unavailable on the dates initially booked or within the period of 30 consecutive days prior to check-in date, traveltomadeira.com will suggest a different property with similar conditions. If a similar option is not agreed upon, a hotel of your choice will be considered and costs shall be covered by traveltomadeira.com equalling the total amount agreed upon reservation. Moreover, if a re-routing of guests is not possible then a full refund of the initial amount agreed upon reservation will take place.
Check-in and Check-out
Check-in time is free. However, check-in may only be conducted from 16pm onwards if and when there are guests to check-out the same day.
Check-out time is free except if there are guests to check-in on the same day, in which case should be held up to 12am.
Number of guests
The maximum capacity of each property should be respected, except when accompanied by children up to 3 years of age. In such a case, you must notify traveltomadeira.com allowing proper arrangements to be made.
General obligations and guest responsibilities
Guests are responsible for their behavior and that of all the people accompanying them.
Most properties are located in residential buildings, therefore legal noise levels should be respected. traveltomadeira.com reserves the right to take necessary action if and when complaints are made on behalf of the resident community regarding guest misconduct. If necessary action is required and guests are asked to leave then no possible refund will take place.
Guests are liable to costs associated with damage to the properties.
General rights and obligations of traveltomadeira.com management
traveltomadeira.com is responsible for information and pictures posted on the internet site. However, when not duly communicated by property owners, it shall not be liable for a lacking of equipment or any refurbishing/aesthetic alterations which may occur at any given time.
traveltomadeira.com works exclusively as an intermediate in leasing non-permanent residential property for short periods of time in accordance with paragraph 3 of article 1095 of the Portuguese Civil Code.
traveltomadeira.com undertakes not to use personal data provided by their customers in any way beyond our own databases.